Data controller
The data controller is:
Hotel de Moiry
Andrea Salamin
Rue du Village 24
CH-3961 Grimentz
Switzerland
Email: info@hotel-grimentz.ch
This privacy policy explains what personal data may be collected when using the website www.hotel-grimentz.ch, for what purposes it is used, which service providers may be involved and what rights users have.
Data processing is carried out in accordance with the Swiss Federal Act on Data Protection (FADP). In certain cases, particularly for visitors or customers located in the European Union, the General Data Protection Regulation (GDPR) may also apply.
Data collected
We only collect the data necessary for the proper functioning of the website, the management of requests and the provision of our services.
Depending on how the website is used, the data collected may include:
- first and last name
- email address
- phone number
- postal address
- content of a message sent via the contact form or by email
- information required for a gift voucher order
- information required for a reservation
- IP address
- date and time of visit
- pages visited
- browser type
- type of device used
- data related to cookies and analytics tools
Purposes of processing
Personal data may be used to:
- respond to contact requests
- process gift voucher orders
- manage reservations
- ensure the proper functioning of the website
- improve the content and user experience
- analyse website traffic
- measure certain interactions with the website
- ensure the technical security of the website
- comply with applicable legal obligations
Contact form and direct requests
When you contact Hotel de Moiry by email, phone or via a contact form, the data you voluntarily provide is processed in order to respond to your request.
This data may include:
- your name
- your email address
- your phone number
- the content of your message
It is used only to process your request and provide the necessary follow-up.
Gift vouchers
The website may allow users to order gift vouchers.
In this context, we collect the information necessary to process the order, including:
- name
- email address
- postal address
- voucher amount
- information relating to the beneficiary
- any useful information for preparing or sending the voucher
Payment for gift vouchers is made by bank transfer via IBAN. No credit card data is processed directly on the website.
As part of payment by bank transfer, certain information may appear on bank statements or bank communications, including:
- the name of the account holder
- the payment amount
- the payment reference
- depending on the case, the IBAN
This data is used only to identify the payment, process the order and ensure the necessary administrative or accounting follow-up.
Reservations
Hotel reservations are made through the external service Mews.
When you make a reservation, the data required for this reservation is transmitted to or processed by Mews. This may include:
- your first and last name
- your email address
- your phone number
- stay dates
- reservation information
- preferences communicated
- payment data, depending on the process used
- information required to manage the stay
Mews acts as an external service provider for reservation management. We invite you to consult their privacy policy for more information about their own data processing: https://www.mews.com/fr/privacy-policy
Reservations through external platforms
If you make a reservation through an external platform, for example a hotel booking platform, certain data relating to your reservation may be transmitted to us by that platform.
This data is used to:
- manage your reservation
- prepare your stay
- respond to your requests
- ensure the necessary administrative follow-up
External platforms remain responsible for their own data processing. We invite you to consult their respective privacy policies.
Legal obligations related to the stay
As part of a hotel stay, certain data may be collected in order to comply with the legal obligations applicable to the hotel sector, in particular the information required for guest registration.
This data may include:
- last name
- first name
- address
- nationality
- date of stay
- depending on applicable obligations, certain information from an identity document
This data is processed only within the framework of applicable legal, administrative or accounting obligations.
Google Analytics
This website uses Google Analytics to analyse website traffic and usage.
Google Analytics allows us to measure:
- the number of visitors
- pages visited
- visit duration
- interactions with certain elements of the website
- the general performance of the website
This data is used for statistical purposes in order to improve the website, its content and the user experience.
Google Analytics may use cookies or similar technologies. Certain data may be transmitted to Google, including abroad.
Interaction tracking
We may measure certain interactions on the website, including:
- clicks on a call button
- clicks on a reservation link
- clicks on a contact link
- clicks on another important element of the website
This data is used statistically in order to understand how the website is used and to improve its content.
Google Maps
The website integrates Google Maps to display the location of the hotel. When the map is loaded, certain data may be transmitted to Google, including:
- IP address
- browser information
- data related to the use of the map
If you are logged into your Google account, Google may associate your interaction with the map with your account. We have no control over this processing.
For more information, we invite you to consult Google’s privacy policy: https://policies.google.com/privacy
Cookies
The website uses cookies and similar technologies.
These cookies may be used to:
- ensure the proper functioning of the website
- remember certain choices
- measure website traffic
- improve the user experience
- display external services such as Google Maps
Cookies that are strictly necessary for the operation of the website may be used without prior consent.
Analytics cookies or cookies related to third-party services such as Google Analytics or Google Maps are subject to your choice via the cookie banner when it is displayed.
You can accept, refuse or modify your preferences according to the options offered on the website. You can also configure your browser to block or delete cookies.
Hosting and technical data
The website is hosted in Switzerland by:
Infomaniak Network SA
Rue Eugène-Marziano 25
1227 Les Acacias (Geneva)
Switzerland
www.infomaniak.com
As part of the hosting service, certain technical data may be processed automatically, including:
- IP address
- date and time of access
- pages visited
- browser used
- operating system
- certain information necessary for the security and proper functioning of the website
This data is used to ensure the stability, security and maintenance of the website.
Transmission to third parties
Personal data is transmitted to third parties only when this is necessary for the operation of the website, the management of services, compliance with legal obligations or administrative follow-up.
The main service providers concerned may include:
- Infomaniak Network SA for hosting
- Mews for reservation management
- Google for Google Analytics and Google Maps
- banking institutions for payments by IBAN bank transfer or via TWINT
- external booking platforms, when the reservation is made through one of them
We do not sell personal data to third parties.
Data transfer abroad
Certain service providers, in particular Google or Mews, may process data outside Switzerland.
When data is transferred abroad, we ensure that this transfer is based on appropriate safeguards or on mechanisms provided for by applicable legislation.
Retention period
Personal data is kept only for as long as necessary for the purposes for which it was collected.
Data related to contact requests is kept for the time necessary to process the request and any follow-up.
Data related to gift vouchers, reservations, payments or accounting obligations may be kept for longer when required by law, in particular for administrative, tax or accounting reasons.
Security
We implement appropriate technical and organisational measures to protect personal data against:
- loss
- unauthorised access
- misuse
- unwanted modification
- unwanted disclosure
However, no data transmission over the Internet can be guaranteed as completely secure.
User rights
In accordance with the Swiss Federal Act on Data Protection, you may request:
- information about the personal data processed concerning you
- correction of inaccurate data
- deletion of your data, where possible
- objection to certain processing activities
Where the GDPR applies, you may also have additional rights, including:
- the right to restriction of processing
- the right to data portability
- the right to withdraw consent given
To exercise your rights, you can contact us at the following address: info@hotel-grimentz.ch
Privacy policies of external service providers
Certain external services have their own privacy policy.
We invite you in particular to consult:
- Mews: https://www.mews.com/fr/privacy-policy
- Google: https://policies.google.com/privacy
- Infomaniak: https://www.infomaniak.com/fr/conditions-generales/politique-de-confidentialite
Update
This privacy policy may be adapted if the website, the services used or legal obligations change.
Last updated: May 2026
